We hope you will be pleased with your purchase. In the case of our clothing items and accessories, customers can request a size exchange or make a refund request. However, our beauty and skincare products once sold are non-returnable.
Should you wish to return anything bought from above mentioned returnable categories, we will be happy to refund or exchange a product provided it is in a fully resalable condition.
Returns should be made within 10 days from the date of delivery and in original undamaged packaging. Returned products are shipped under the entire responsibility of the customer.
If we find that the returned items are damaged, stained, altered, or out of tags, we reserve the right to refuse the refund on the item(s).
Having accepted the returned item(s), we will refund the amount paid for the purchase of the returned products via the “Original Mode of Payment.”In case of cash on delivery, any refunds will be credited back to your account in the form of store credit.
If you are returning an item because of an error on our part or because it is damaged or defective, you are entitled to a full refund including the delivery charges incurred in sending the item to you and your cost of sending the item to us.
In such cases, you are requested to contact customer care +971 42209405 for further assistance. Please remember to attach a picture of the defective product.
Customers can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow up to 30 days for the refund transfer to be completed.